Since 15 February 2016 the EU Commission provides a platform for settling out-of-court disputes at https://ec.europa.eu/consumers/odr/.
This allows consumers to resolve disputes connected with your online order without initial recourse to a court of law.
link to website
In the event of differences of opinion arising from our contract with you as a customer, however, we always strive to resolve such disputes directly with you quickly and by mutual agreement.
We therefore do not participate in the online dispute arbitration of the EU. Instead, we offer you an in-house arbitration solution feel free to contact us at