Damage in Transit
As a recipient, you are obliged to check the physical integrity of shipment upon acceptance of goods.
In the event of any damage in transit please carry out the following:
If there is a visible external damage (torn box, dents, water damage, etc.), please refuse to accept the goods.
Transport damages are not processed by us, but by the relevant transport company.
In case of subsequently discovered transport damages, please contact the respective transport company immediately.
DHL Express and UPS ask you to pay attention to the following three points:
- In case of apparent damage in transit, please refuse to accept the goods with a reference to the occurred damage.
- In case of a concealed damage (detect after acceptance of goods), bring the damaged goods, including the original packaging, to the local post office. Document the damage by a postal employee within 7 days. Generally, you have the option either to keep the goods or to send it back to us.
- It is not possible to send goods damaged in transit directly to us since it would not be recognized by DHL as a damage in transit. Therefore, we would like to ask you, in your own interest, to adhere to the described procedure.
If you have any questions, please contact us by mail (firstname.lastname@example.org) or phone us.