From the 15th February 2016 on the EU Commission will provide a platform for out-of-court mediation.
It offers customers the opportunity to settle disputes related to their online orders without having to consult court.
The platform for dispute resolution is available at the external link http://ec.europa.eu/consumers/odr/.
We will be glad to help you in case of any further questions. Please address your e-mail to:
firstname.lastname@example.org to website